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Customer Experience

This page explains what customers see during checkout and after purchase when a plan uses multiple phases.

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Checkout experience

During checkout, customers can review the configured phases in the order they will experience them. This helps customers understand what they will be charged and when. Checkout page showing the Subscription Journey with four phases in the Order summary, including the amount due today The Order summary shows a Subscription Journey section that lists every phase in order. Each entry shows the phase name, duration, billing type (free trial, one-time total, or recurring), and price. A header summarizes the number of phases, the amount due today, and the recurring price the customer moves to afterward. What customers see during checkout:
  • The sequence of subscription phases.
  • The price of each phase.
  • The duration of each phase.
  • The transition from the initial phase to the main recurring plan.

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Subscription Details after purchase

After purchase, customers can open the Subscription Details page to understand where they are in the subscription lifecycle and what comes next. The page shows the current phase, such as Phase 1: 3 days free, along with Subscription Phase 1 of 4. Customers can click View All to open the full Subscription Phases timeline. Subscription Details page with the Subscription Phases modal showing the current phase, upcoming phases, dates, and pricing The Subscription Phases modal lists every phase in order. The active phase is highlighted, and each entry shows the phase name, date range, and price. The final phase shows the ongoing main plan price. What customers see after purchase:
  • The current subscription phase.
  • Upcoming phases.
  • Pricing for each stage.
  • The full phase timeline when the detailed timeline view is available.

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Why this matters

BenefitDescription
Clear pricing visibilityCustomers can understand the full pricing journey before they pay.
Fewer support questionsMerchant teams can point customers to the same timeline shown in checkout and subscription details.
Better onboardingMerchants can combine trials, discounts, and standard pricing in one structured journey.