In the detail page of a subscription record, a billing admin can do a plan upgrade, or downgrade for a user.

Click the “Change Plan” button and select the plan which your end user wants to use.

  • Subscription upgrade: the system will calculate the upgrade fee (prorated)and send an invoice to the user. After the successful payment, the user will upgrade immediately,

  • Subscription downgrade: the system will record the downgrade command, and the downgraded plan will be activated when the current recurring cycle ends.

How to change subscription downgrade behavior

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End a subscription plan

Click the “End Subscription” button to see a “Terminate Subscription” pop-up window.

You can choose between terminating the subscription right now or when the current subscription cycle ends.

  • Change with immediately: the subscription status will turn to cancelled
  • CHange with end of this cycle (CancelAtPeriodEnd): When CancelAtPeriodEnd is set, the subscription status remains active until the end of the current billing cycle, after which it will be marked as cancelled.